The objectives of the role are to carry out the following:-
Accurate processing of worksheets to ensure prompt invoicing to operators and payment to dealerships; Provision of national fleet truck breakdown service; Administration of database for national customers;
Timely resolution of fleet and dealer queries.
Reconciliation of dealer own ledger to client purchase ledger account through SAP system.

Position Details:- Create / progress job sheets in the management system; use of Excel data to monitor ageing / status of outstanding jobs.
Contacting clients to request worksheet information and resolution of customer queries within 5 day company standard

You will have the following attributes:
A methodical and thorough approach to work, with particular emphasis on attention to detail
Experience in Microsoft office products
High commitment to customer service levels, with a professional telephone manner
The ability to liaise, communicate and negotiate effectively
The ability to work unsupervised and on own initiative
The ability to work to targets and timescale
Effective time management and organisational skills
Team player essential

RESPONSIBILITIES:   In this key front line role you will have full responsibility for:  

• Maintaining constant communications with your customers, answering all their requests and queries via the telephone, e-mail and fax.
• Enter and maintain customer orders and vendor purchase orders
• Maintain strong communications with manufacturing locations
• Provide basic quotations via Lotus Notes database.
• Respond to all non-technical customer enquires
• Expedite orders as and when required.
• Travel to other sites as and when required
• Promote the power of the company.

  We are seeking to recruit an enthusiastic Inside Sales Coordinator who can demonstrate a commitment to customer service, be able to work on own initiative, be reliable, flexible and have the enthusiasm and willingness to solve problems.   In addition it will be necessary for all recruited personnel to spend time at other service centres when specific projects & training dictate. There are various projects currently in the pipeline which will enhance and grow the business.    QUALIFICATION / SKILLS:   ·       A minimum of 2 years experience in an office environment ·       Strong communication skills both written and verbal. ·       Flexible approach to work, be a self starter and use own initiative. ·       Basic PC skills - Word, Excel, lotus notes essential. ·       Mainframe computer skills - J.D. Edwards skills desirable. ·       Bright and reliable with a willingness to solve problems. ·      Be prepared to work from other locations on a temporary basis. ·      Must be able to drive.

Must be very comfortable with using a website and how it works for this role which involves extensive telephone liaison and superb communication skills
It is essential to be able to work on a rota between 8am-6pm Monday to Friday

The role entails:
Authorising new users and act as Help Desk for current users
Upload assets including documents, images and files onto the site, ensuring everything is up to date
Respons to al client feedback received
Test site and ensure any errors are reported and ammended
Update Team foundation Server with bugs/errors reported
Update issue logs to track client queries
Create monthly and adhoc reports
Periodically cleanse the site
Site administration
Provide excellent customer service to all clients in an effective and effecient manner

A dgree in relevant Scientific discipline, experience in food safety management, specific training in HACCP at least to intermediate level. Experience as a trainer and competant user of MS Office, Full UK/EU Driving licence essential.

 

 

The purpose of the post is to be part of the product management team. The team’s core role is to define product strategy, pricing, market research, competitor analysis, sales arguments, NPD, new product and service launches, to manage internal and customer product training and to support the sales team with product issues.

                             

 

• Answer internal product related questions
• Assist with the development of product launch plans
• Support communications with exhibitions and events
• Technical communications
• Maintain competitor database
• Conduct internal and external customer training
• Maintain product data ensuring consistency with Price Lists
• Order marketing samples in line with Company procedure
• Support the Product Manager in their role

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

       ·         Education to degree level or equivalent ,ideally in a technical or 
            engineering subject, business or marketing would be considered            

·         Technical aptitude

·         Flexible working style with ability to handle a number of concurrent tasks / projects

·         Excellent written and verbal communication skills

·         Computer skills, particularly with Excel

·         Numerate

·         Driving licence

·         Some commercial understanding (pricing, profits, margins etc)

·         Ability to discern and understand customer needs desirable

·         Experience in product management, marketing, technical or similar role, ideally in the construction related industry or similar

        

 

To develop new and repeat business for all Systems across all market sectors ,managing the entire order process from specification to order placement . Onsite training and assistance to be given to contractors installing products.

The building of relationships with Contractors is a key activity as is working closely with our distribution partners.

Specifications and contracts to be achieved from Clients, Architects, Consultants, Designers and Contractors with all projects being followed through to order placement.

The job holder to be seen as the authority for all things relating to their area

 

 

         To follow the guidelines and recommendations within “Maximising Your Potential”

 

·         To achieve a minimum average of 150 - 170 customer activities per quarter with the aforementioned customer base.

 

·         Number and value of specifications / contracts achieved

 

·         To use the Company CIS system to provide accurate information relating to the administration of the role, which will include Call Activity, Project Development, Monthly Reports etc

 

·         All of the Company property such as company vehicle, laptop, printer, mobile telephone etc to be kept and maintained to a high standard

 

 

      

 

 

       Knowledge, Qualifications, Experience and Skills (Competencies)

 

·         Awareness of the Construction Industry with particular reference to a specification sales environment and a previous history within it

·         Have the ability to demonstrate sales and negotiation skills so that price is not seen as the only option

·         Enthusiasm to succeed and to support colleagues within the sales team when required

·         Knowledge of the Plumbing and Mechanical Industry would be advantageous, possibly with an M and E background within the industry

·         An ability to listen and empathise with the customer base but hold the interests of the company first

·         The ability to work within a team environment with set objectives from a remote location with their own initiative

·         Possess literacy, numeracy, keyboard and additional computer skills to perform a competent and professional role.  Initial and on going assessment to be carried out by the Company

·         To hold a CSCS card to allow access to building sites