RESPONSIBILITIES:   In this key front line role you will have full responsibility for:  

• Maintaining constant communications with your customers, answering all their requests and queries via the telephone, e-mail and fax.
• Enter and maintain customer orders and vendor purchase orders
• Maintain strong communications with manufacturing locations
• Provide basic quotations via Lotus Notes database.
• Respond to all non-technical customer enquires
• Expedite orders as and when required.
• Travel to other sites as and when required
• Promote the power of the company.

  We are seeking to recruit an enthusiastic Inside Sales Coordinator who can demonstrate a commitment to customer service, be able to work on own initiative, be reliable, flexible and have the enthusiasm and willingness to solve problems.   In addition it will be necessary for all recruited personnel to spend time at other service centres when specific projects & training dictate. There are various projects currently in the pipeline which will enhance and grow the business.    QUALIFICATION / SKILLS:   ·       A minimum of 2 years experience in an office environment ·       Strong communication skills both written and verbal. ·       Flexible approach to work, be a self starter and use own initiative. ·       Basic PC skills - Word, Excel, lotus notes essential. ·       Mainframe computer skills - J.D. Edwards skills desirable. ·       Bright and reliable with a willingness to solve problems. ·      Be prepared to work from other locations on a temporary basis. ·      Must be able to drive.

Must be very comfortable with using a website and how it works for this role which involves extensive telephone liaison and superb communication skills
It is essential to be able to work on a rota between 8am-6pm Monday to Friday

The role entails:
Authorising new users and act as Help Desk for current users
Upload assets including documents, images and files onto the site, ensuring everything is up to date
Respons to al client feedback received
Test site and ensure any errors are reported and ammended
Update Team foundation Server with bugs/errors reported
Update issue logs to track client queries
Create monthly and adhoc reports
Periodically cleanse the site
Site administration
Provide excellent customer service to all clients in an effective and effecient manner

A dgree in relevant Scientific discipline, experience in food safety management, specific training in HACCP at least to intermediate level. Experience as a trainer and competant user of MS Office, Full UK/EU Driving licence essential.

To develop new and repeat business for all Systems across all market sectors ,managing the entire order process from specification to order placement . Onsite training and assistance to be given to contractors installing products.

The building of relationships with Contractors is a key activity as is working closely with our distribution partners.

Specifications and contracts to be achieved from Clients, Architects, Consultants, Designers and Contractors with all projects being followed through to order placement.

The job holder to be seen as the authority for all things relating to their area

 

 

         To follow the guidelines and recommendations within “Maximising Your Potential”

 

·         To achieve a minimum average of 150 - 170 customer activities per quarter with the aforementioned customer base.

 

·         Number and value of specifications / contracts achieved

 

·         To use the Company CIS system to provide accurate information relating to the administration of the role, which will include Call Activity, Project Development, Monthly Reports etc

 

·         All of the Company property such as company vehicle, laptop, printer, mobile telephone etc to be kept and maintained to a high standard

 

 

      

 

 

       Knowledge, Qualifications, Experience and Skills (Competencies)

 

·         Awareness of the Construction Industry with particular reference to a specification sales environment and a previous history within it

·         Have the ability to demonstrate sales and negotiation skills so that price is not seen as the only option

·         Enthusiasm to succeed and to support colleagues within the sales team when required

·         Knowledge of the Plumbing and Mechanical Industry would be advantageous, possibly with an M and E background within the industry

·         An ability to listen and empathise with the customer base but hold the interests of the company first

·         The ability to work within a team environment with set objectives from a remote location with their own initiative

·         Possess literacy, numeracy, keyboard and additional computer skills to perform a competent and professional role.  Initial and on going assessment to be carried out by the Company

·         To hold a CSCS card to allow access to building sites